FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.

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  • General Questions
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  • Feedback and Suggestions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

Medina Roots offers a wide range of home goods, including decor, kitchenware, bedding, and more, all infused with a blend of traditional charm and contemporary elegance. Explore our collection to find the perfect items to enrich your home!

We're always on the lookout for exciting new items to add to our collection! We typically introduce new products every season, ensuring that our offerings are fresh, trendy, and in tune with your Ordering and Shipping

Placing an order is easy! Simply browse our website, select the items you love, add them to your cart, and follow the checkout process. If you need any assistance, our chatbot is here to guide you.
We offer Free shipping on all our products! Delivery times vary based on your location. We dispatch all of our products within 48 hours, transit time is 3-5 days depending on our carrier partners.

Returns and Refunds

We offer a 14-day no-questions-asked return policy. If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund. Please refer to our return policy section for more details.
To initiate a return, please fill out the contact form on our website or reach out to us via our chatbot. We'll guide you through the return process and ensure it's as hassle-free as possible.

Customer Support

Our dedicated customer support team is here to assist you! You can reach us through the contact form on our website or interact with our chatbot for immediate assistance.
Our customer service team is available to assist you from 8:00 AM to 5:00 PM, Monday through Friday. We strive to respond to all inquiries within 24 hours.

Feedback and Suggestions

We love hearing from our customers! Feel free to share your feedback or product suggestions through our contact form or chatbot. Your input helps us improve and better cater to your preferences. Thank you for choosing Medina Roots for your home goods needs! We're excited to be a part of your home and look forward to providing you with products that bring joy and beauty to your living spaces. If you have any other questions, don't hesitate to reach out. Happy shopping!
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